Microsoft eyes cookie-cutter approach to services

A recent dispatch from the hydra that is Microsoft:

Microsoft eyes cookie-cutter approach to services

The story takes the tack of competition with the IBM Global Services, Deloittes, and Bearing Points of the world, but I think that's misplaced. I think they really are competing with the PC support outsourcers instead. I know more than a few of them wouldn't mind passing off their Windows configuration headaches to Redmond...