Couldn't Have Said It Better

(h/t User-Centric Enterprise Architecture)

HP and Enterprise Architecture

Thanks, Andy - This was my first blogread of the day, and I love starting my day like this. (Sorry about the printer hassle - I feel for ya, bro) I've had some exposure to Deming, but now I have another person's work to investigate.

Juran's work on the Pareto Principle shows itself all the time - I find in software implementation that people spend way too much time on the 20% of things that could happen instead of the 80% of things that do happen, as if the majority of things just happen by themselves. Better to spend at least as much time on the "normal" as you do on the "unusual"...