BusinessWeek Drinks the Kool-Aid
Proof positive that the business world operates on spin and perception, not reality...
Musings from Deepest Darkest Corporate America.
OK, now what "retention" is she talking about here? Customers? Employees? And what time frame is she using? Since the takeover was completed? Since the takeover attempt was announced? I'm not a journalist, but I would think that a real journalist would want to ask these questions about a statement like that (I know, they don't do that anymore, but that's a different subject entirely)."The PeopleSoft integration is complete--the
development and sales organizations are
integrated and delivering upgrades to
PeopleSoft and J.D. Edwards customers.
The retention rate is in the high
90th percentile," (Oracle Co-President
Safra) Catz said.
The database and enterprise-software maker said the update for its J.D. Edwards World package, labeled as A7.3 Service Pack 16, stands as proof that it will continue to support many of the technologies gained through its various acquisitions.
Now that cuts waaay too close to home...Bruce Webster, principal of Webster & Associates LLC, a Washington-based consulting company that works with companies on troubled IT projects, said the decision by United came years too late. "There are a few lessons that large companies just don't seem to learn," he said. "The first lesson is that the best way to build a large, complex system is to evolve it from a small system that works. No one bothered to get a small system up and running in the first place -- they went for the big bang."
But "once the system gets to a certain point," he said, "there is an attitude that the project is too big to fail, that 'we have to make it work now.' There is an unwillingness in upper management to believe that things are as bad as they are."